The Crazy Candy Terms & Policies

A non-refundable deposit (typically 25–50%) is required to secure your event date.

Final payment is due [5–14 days] prior to the event.

Bookings are confirmed only after the deposit is received and a signed agreement is returned.

Late payments may result in cancellation or additional fees.

Cancellations made 30 days or more before the event may receive a partial refund (minus deposit).

Cancellations made less than 30 days before the event are non-refundable.

If you need to reschedule, we will try to accommodate your new date based on availability.

Delivery and setup fees are based on distance and complexity of setup.

We require 1–2 hours before the event start time to set up.

Please ensure the setup area is clean, shaded (if outdoors), and has a table available unless we’re providing one.

Candy tables must be available for breakdown at the agreed-upon time.

If your event runs longer than planned, a waiting fee may apply.

If we are not returning for breakdown (DIY packages), you assume responsibility for all rented items.

Our products may contain or come into contact with nuts, dairy, soy, wheat, gluten, or other allergens.

We are not liable for allergic reactions. It is the client’s responsibility to inform guests of potential allergens.

All candy is handled using food-safe gloves and stored in clean, sanitized containers.

Clients are responsible for supervising children around the candy table to avoid injury, spills, or contamination.

Clients must ensure the setup location is safe, secure, and protected from extreme temperatures (no direct sun, wind, or rain).

Custom signage, personalized packaging, and specific candy requests must be submitted at least 3 weeks before the event.

We do our best to source requested items, but availability is not guaranteed.

Any damage to or loss of jars, containers, scoops, signage, or display décor will result in a replacement fee charged to the client.

Rented items must be returned in the same condition as delivered.

We reserve the right to take and use photographs of our candy displays for marketing, social media, and portfolio purposes, unless the client specifically opts out in writing.

We are not liable for cancellations or delays due to acts of God, extreme weather, natural disasters, pandemics, or government restrictions. In such cases, we will work with you to reschedule or credit your payment toward a future event.

We operate in accordance with local food handling laws and possess any required food service permits.

If your venue requires proof of insurance or permits, please notify us at least 2 weeks in advance.

The client agrees to indemnify and hold harmless The Crazy Candy and its employees against any and all claims, liabilities, damages, or expenses arising from client negligence, guest injuries, or misuse of the candy setup.